Refund Policy

Refunds are handled according to the Refund Policy and applicable consumer law.

This refund policy applies to Rocksmith and its published services, including handmade gift sets and custom stone pieces.

Eligibility for Refunds

To be eligible for a refund, items must be unused and in the same condition as received. Please retain your receipt as proof of purchase.

Custom-made items and personalized products are not eligible for refunds unless they arrive damaged or defective.

To request a refund, please contact us with your order details and reason for the return. We will guide you through the process. sales@rocksmith.shop

Refunds will be processed within a reasonable timeframe after we receive your returned item. You will be notified once the refund is completed.

If you wish to cancel your order, please contact us as soon as possible. Cancellations are accepted before the item has been shipped.

Governing Law Philippines